Hey there!
I’m Shruti, Customer Success Consultant
SaaS Consultant | Biz Partner | Industry Leader
Helping SaaS companies win over their customers is my passion.
20+ years experience working Customer Success + Tech
Top 25 Creative Customer Success Leader by EverAfter
Passionate about sustainable customer experience.
Energized by progress,
driven by innovation, with a passion for collaboration.
My journey as a SaaS customer Success Consultant is backed with over 20 years of expertise. But more than that, it’s fueled by a passion for tech, a heart for customers, and the joy found from working with clients.
I thrive in the tech sphere and love diving into problem-solving, bypassing corporate jargon to unravel the heart of a customer's issues.
For me, this work is about driving tangible progress. The tech world moves fast, and I love helping companies skip the trivialities, and focus on what really matters - their customers and their systems + strategies.
Leading companies forward and driving Customer Excellence
Beyond her consultancy, Shruti actively mentors emerging talents through programs like Techstars, Venture Lane, and Women in Customer Success.
She also channels her passion for community-building as a steering committee member of South Asian Success, solidifying her commitment to fostering professional growth and collaboration.
Shruti (pronounced Shru - thi) is based outside of Boston with her husband, Nitin, and son, Aayan.
At a Glance
My favorite motto
You miss 100% of the shots you don't take." - Wayne Gretzky
Fave qualities in a person
Humor, Empathy and Curiosity
Food I could eat every day
Indian Cuisine
Daily Non-negotiable
Workout & Call Mom
Podcast Junkie, Coffee Snob, Bollywood dance performer since the age of 6 and a dance instructor for 10 years.
Other fun facts
Let’s elevate your SaaS game for unbeatable customer retention through post-sale strategies.
It’s time to turn your customers into champions.