Your Journey to Customer Centricity Begins Here.
SaaS Customer Success Consultant
Seamless Strategies and Guidance
Reduce Churn and Grow Your Bottom Line
The strongest SaaS organizations aren’t just about excellent tech, they’re about caring deeply for their customers. Customers want to know they are supported at all touchpoints throughout their journey.
Around here we call that customer centric growth.
Think Like Your Customer and Grow.
Focusing on customer satisfaction early on can impact the ongoing adoption and create long-term stickiness.
Avoid churn before a customer is even at risk.
That’s my mission.
Inside-Out Transformations
Lacking customer-centric systems can lead to disorganization within your company. This can create internal chaos among teams and an external disconnect from customers.
By blending customer centric thinking and smart systems and processes, you’re company will transform.
Services
Let’s elevate your brand
VIP Days
Let’s dive in and make focused progress!
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Bespoke plans for SaaS organizations craving for holistic guidance.
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Resources
Free resources, videos, strategies & more.
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Meet your consultant
With over two decades of expertise. I’m dedicated to enhancing post-sales efficiency, boosting client engagement, and transforming your clients into champions.
Recognized as a top 25 Creative Customer Success Leader by EverAfter, I lead my consulting business to ensure sustained high customer engagement, satisfaction, and retention for early to mid-stage SaaS companies.
Hey there!
I’m Shruti Sharma
“Elevated results”
“She definitely made an impact on how we do things at our company now, I’ll never be able to thank her enough.”
Carmen
Customer Success Leader, StoryChief
“Valuable insights”
"Her help with our customer success strategy was a game changer for our business."
Jonathan C.
Founder, Markit Social
“Incredible advocate”
“Shruti is an incredible advocate for the customer and has extremely valuable insights. We've seen significant growth as a result."
Christian F.
Co-founder, Nobee
It’s Time to Turn Your Customers into Champions.
Ready to say yes to your number one business asset, satisfied + successful customers?